Refund policy

Return & Refund Policy

We want you and your furry friend to be happy with your PawWave purchase.

Returns & Exchanges
You may request a return or exchange within 7 days of delivery. Items must be unused, unworn, and in their original condition, with all tags and original packaging.

To start a return or exchange, please email angela@pawwave.store with your order number. We will provide return instructions and the return address. Please contact us before sending any items back.

Return Shipping
Customers are responsible for return shipping costs for change-of-mind or sizing-related returns. Original shipping charges are non-refundable for these returns. We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items
If your item arrives damaged or defective, or you receive the wrong item, please contact angela@pawwave.store promptly with your order number and photos. PawWave will cover the return shipping costs and arrange a replacement or refund.

Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 14 business days. Your bank or card provider may require additional processing time.

Customized or Personalized Items
Customized or personalized products cannot be returned unless they arrive damaged or defective.

Contact
For questions about returns or refunds, please email angela@pawwave.store.